Category Archives: Cloud Connect

Veeam Cloud Connect Backup: What are Subtenant’s?

When Veeam Backup & Replication 9.5 was released, there where a lot of significant features added to enhance Veeam Cloud Connect Backup and Replication. One of the lesser known features that came out in 9.5 was the addition of Cloud Connect Subtenants. This in effect was a pre-seeded feature for our Veeam Agent for Microsoft Windows that went into public beta earlier in the year and is set to GA sometime in Q2 of 2017.

Subtenants can be configured by either the VCSP or by the tenant consuming a Cloud Connect Backup service. Subtenants are used to carve up and assign a subset of the parent tenant storage quota. This allows individual agents to authenticate against the Cloud Connect service with a unique login allowing backups to Cloud Repositories that can be managed and monitored from the Backup & Replication console.

End users on the tenant side can connect to the SP and create backups on the cloud repository under the tenant account. However, it is recommended to provide every tenant-side user with a separate subtenant account. In this case, the tenant or SP can allocate storage resources on the cloud repository individually for every subtenant so that subtenants’ data is stored in the cloud in an isolated and segregated way

Note that a subtenant account can not be used to connect directly to a Cloud Connect Service Provider from the Backup & Replication console and is only intended for use with the agents. If you try to do that you will see the error below:

As a Veeam Cloud Service Provider offering Cloud Connect Backup services it’s important that if not done so already…start wrapping your heads around the subtenant construct and how it works with Veeam Agent for Microsoft Windows (currently in beta) as you want to be in a position to take advantage of them for when Veeam Agent for Windows does go GA.

Stay tuned to veeam.com for more blog posts around the Veeam Agent for Microsoft Windows ability to backup to Cloud Connect repositories using subtenants and also keep an eye out on my fellow team member, Clint Wyckoff’s blog cdubhub.us for some great upcoming content around all things Veeam Agent for Microsoft Windows.

References:

https://helpcenter.veeam.com/docs/backup/cloud/cloud_connect_subtenants.html?ver=95

World Backup Day …We should be thinking Availability #WAD

Yesterday (30th of March) was Veeam’s World Availability Day. This is a day that Veeam has declared to make people aware about how availability plays a part in all organizations as an extension of Backup and Replication. In it’s self, WAD is a marketing initiative from us here at Veeam that backs onto World Backup Day…which is happening today (31st of March).

Veeam celebrates World Availability Day in recognition of the fact that for modern businesses and service providers, it’s not only about having backups of data anymore, it’s about being Available. Veeam helps organizations of any size and shape to achieve Availability for both their virtual and physical infrastructures, as well as provide data protection solutions in the cloud, whether private, public or hybrid.

World Backup Day focuses around Backup but you can’t forget that replication plays a critical roll in organizations ensuring they are covered for disaster with low recovery times via RaaS and DraaS service offerings. Cloud Connect Replication offered by our Veeam Cloud and Service Providers offers industry leading replication platform and all Veeam customers can take advantage of Cloud Connect as it’s baked right into the core Backup & Replication product.

For those not aware, Veeam has a Find a Veeam Cloud Provider Directory that lets you search for any of our listed VCSPs based on criteria that is relevant to your backup or replication needs.

https://www.veeam.com/find-a-veeam-cloud-provider.html

More on Veeam Cloud Connect Replication:

Advanced image-based VM replication through Veeam Cloud Connect is simple to set up and easy to use through a VCSP and is as easy to setup as going to the Service Providers menu in the Veeam Backup & Replication console and choosing your service provider of choice. Once set up you have access to hardware plans that provide compute, storage and networking resources at the service provider end to which you can configure cloud replication jobs and manage failover scenarios by way of failover plans.

When looking at disaster recovery testing and failover, one of the biggest challenges is in the networking. Generally speaking, there is complexity that surrounds ensuring VM replicas that are brought up at a disaster recovery site have the right networking in order for their applications and services to work. With the Network Extension Appliance, the tenant has the ability to map the internal VM networks as well as configure and publish external services to ensures seamless transition to the VM replicas during a failover.

Data protection and disaster recovery tasks targeted at the cloud host are performed by tenants. Tenants can set up necessary replication jobs and perform failover operations on Veeam backup servers deployed on their side. Tenants can perform the following operations:

  • Replicate VMs to the cloud host
  • Perform failover tasks with VM replicas on the cloud host
  • Full site failover, when all critical production VMs fail over to their replicas on the cloud host in case the whole production site becomes unavailable
  • Partial site failover, when one or several VMs become corrupted and fail over to their replicas on the cloud host
  • Perform failback tasks with VM replicas on the cloud host.

Tasks associated with full site failover can be performed either by the tenant or by the service provider or through a Cloud Connect Portal hosted by the service provider that offers failover/failback operations. This flexibility allows the service provider to test the full site failover process and switch tenant’s production site to the cloud hosts upon request in the case that the tenant has no access to the backup infrastructure after a disaster. Ensuring that failover from the replica VM is successful is critically important, but there should also be a way back to access the on-premises infrastructure. Cloud Connect Replication features an option to easily failback to the primary infrastructure, by copying only data blocks changed while replica VMs were running on the service provider infrastructure.

Reminder: Veeam and its partners are giving away $200 MILLION in Cloud services ($1,000 USD per customer)!

Veeam and its VCSP partners are giving away $1,000 in FREE Cloud Services to each and every one of our +230K customers using Veeam Availability Suite, Veeam Backup & Replication and Veeam Backup Essentials.

Because of this unprecedented offer, right now is the BEST TIME to try backup and DRaaS in the cloud. You can avoid the cost and complexity of building and maintaining your off-site infrastructure while meeting business and regulatory requirements for off-site backup and DR.

Visit the FREE Cloud services promo page to learn more about this offer.

Cloud Connect Replication Partial Failover – Example

Veeam Cloud Connect Replication has been part of Veeam’s Backup & Replication product since version 9 was released in early 2016 and like Cloud Connect Backup before it, Replication is starting to get traction in the market due to it’s ease of use, intuitive interface and best of breed disaster recovery networking technologies that are all baked into the core Backup & Replication product.

Without doubt one of the best/little known features of VCCR is the partial failover. Most disaster recovery scenarios focus on the total failure of all systems due to natural events or localised datacenter issues however the most common outage occurs at an virtual machine or instance level…this is generally an issue with the application or the operating system. With that, the ability to failover a single VM at a time is an often overlooked feature when looking into replication and disaster recovery platforms.

Veeam provides partial failovers within Cloud Connect Replication and once a VM has a replica copied up to the cloud provider you have the ability to perform a partial failover. I’ve created a video showing the process involved to initiate a partial failover which starts the VM replica up in the cloud providers hosting platform and then creates a L2 Tunnel via Network Extension Appliances that are deployed at the production and cloud ends. For an explanation of the Network Extension Appliance click here. Without diving into the specifics of what’s happening underneath the surface the NEAs talk to each other via the Cloud Connect Gateway and bridge the layer 2 network providing layer 3 access so that the replica VM that’s been partially failed over can communicate with VMs on the production network and vice versa.

This effectively means services and applications will be available over the internet without the need to employ expensive WAN connectivity mechanisms…the NEAs do all the work for you. In the demo video I am simulating the failure of a VM that hosts a WordPress site. That VM is brought up at the cloud providers end and, as can be seen in the video is shown to be running in a failed over state. From there I trigger a failback which replicates any changes made at the cloud end during the failover state back to the production site on premises. Once I am happy I commit the failback and the VM resumes normal operations on-premises.

The uptake of Cloud Connect Replication through Veeam’s VCSPs has been steady and we are seeing the number of replication VM licenses reported gather pace and grow month on month. As the Backup and Disaster Recovery markets mature I fully expect Cloud Connect to be a central part of our customers 3-2-1 rule of backup and availability with Cloud Connect Replication becoming the best of breed Replication/Disaster Recovery as a Service offering in the market.

References:

https://helpcenter.veeam.com/docs/backup/cloud/cloud_connect_partial_site_failover.html?ver=95

Veeam Vault #5: $200 Million Give Away, VCSP Roadshow Plus Vanguard Blog Updates

Welcome to the fifth edition of the Veeam Vault and the second of 2017. It’s been a busy four or so weeks for me since the last update preparing for a number of event’s and webinar’s happening over the next month all focusing on Veeam’s Cloud Business. In this Veeam Vault I am going to talk about an exceptional new promotion that Veeam is running to help drive increased adoption of Veeam Cloud Connect, talk briefly about the ANZ VCSP Roadshow and post a round up of all Veeam Vanguard blog posts since the last update.

Cloud Connect $200 Million Free Cloud Services:

On Valentines day we made public an amazing promotion that Veeam through it’s partners will be giving away $1000 in free cloud services to all existing veeam customers powered by the Veeam Cloud & Service Provider community.

 

This shows just how serious we are about ensuring our customers get the most out of our availability solutions by activating Cloud Connect Backup and Replication services that are included with all Veeam Backup & Replication licenses. A few weeks in and the program has been well received and I am looking forward to this rolling out across EMEA and ANZ over the next few months. For more information about the promotion and information on Cloud Connect Backup and Cloud Connect Replication have a read of my veeam.com Blog Post here.

ANZ VCSP Roadshow 2017:

Last week in Perth we kicked off the ANZ VCSP Roadshow for 2017…this has become an annual event hosted by Veeam ANZ and aims to encourage growth in the VCSP program by presenting to new or existing VCSP partners around Veeam’s Availability Platform that’s anchored by Cloud Connect technologies. If you are in Sydney, Melbourne, Auckland or Adelaide there is still time to register here.

VeeamOn 2017:

VeeamOn 2017 is fast approaching but Veeam is still giving away certification, tickets, flights and accomodation to this years event in May. Our latest competition is a based around our VMCE certification and if you click on the link below you will be taken to the landing page where you need to take a quiz to enter the competition.

Propel your personal career by joining us in New Orleans for a training experience with cutting edge Veeam instructors and complete your VMCE certification. If you are already a VMCE, attend the brand new VMCE-Advanced: Design & Optimization v1.

Take the quiz to win a fully paid trip by taking this quiz by March 20th.

You can register here or you can:

Veeam Vanguard Blog Post Roundup:

Veeam Vault #4: Product Updates, Agent for Windows Beta Plus Vanguard 2017

Welcome to the fourth edition of my Veeam Vault series and the first for 2017. It’s been a busy first month of 2017 with trips to Orlando where I attended my first Sales Kick Off where I also presented at our SE Training and then a trip to Russia to visit our R&D, Product and QA teams. Covering nearly 42,000KMs and going literally around the world, it was a long but worthwhile trip and has me extremely enthusiastic about the year ahead here at Veeam.

In this Veeam Vault I am going to talk about four new product builds that have been released since the last Veeam Vault and I’ll also talk a little about the Veeam Vanguard program…of which we announced the 2017 members overnight. As usual there will be the roundup of what the Veeam Vanguard’s have posted recently on their blogs but first i’ll talk about the new public BETA that we released on the 26th of January.

Veeam Agent for Windows BETA:

I’m very excited about this product…in fact I’m excited about all of our products that take advantage of Veeam Cloud Connect and VAW is no exception. With the ability to backup physical or virtual Windows endpoints to a Cloud Connect Backup repository the door opens up for a new stream of revenue for VCSPs and in combination with the yet to be released Veeam Availability Console offer a great solution for backing up previously untouchable workloads on physical servers as well as being able to do granular file level backups of any compatible Windows workstation and back them up locally, over a network share, over to a VBR repository or up to a Cloud Connect Repository.

The BETA is available via this registration page, so please download it and try it out and post any feedback in our forums.

Update 1 For VBR, One and Backup for Office 365:

A couple of weeks ago we released Update 1 for Backup & Replication, One and Backup for Office 365. As I wrote in this post focusing on how the latest release offers support for vSphere 6.5 it was more than just a standard update and offers over 300 enhancements and bug fixes that improve on the already strong reliability and scalability of the product. Veeam One also got a significant update and added support for vSphere 6.5 and also including new Hyper-V and reporting enhancements on top of a number of resolved issues. Backup for Office 365 gets a number of enhancements and bug fixes as well and, as with all the Update 1 releases are essential downloads to continue to improve on the already strong product sets.

Veeam Vanguards 2017:

As mentioned in the intro, Rick Vanover sent out new and renewed Vanguard’s their welcome emails overnight and this year we have 62 members at last count and as a former member of the Vanguard’s I can tell you that we, in the Technical Product Marketing team are looking forward to helping the 2017 crop get the most out of the program. I’ve blogged previously about the Vanguard program and now, with it entering it’s third year of operation I can truly say that it’s one of…if not the best vendor advocacy programs in our industry. The people involved on both sides are truly passionate about Veeam and the sense of community is something that I haven’t experienced in any other program. So well done to the 2017 class and hope to catchup with you all throughout the year are VeeamOn and any other event where we may cross paths.

Veeam Vanguard Blog Post Roundup:

VeeamOn 2017:

Lastly a final reminder that the Call for Presentations is still open to those looking to submit a session at the event. This is a great opportunity to share you insights and experiences that you have gained in and around Veeam software solutions and don’t forget that if selected, presenters will receive a complimentary VeeamOn registration pass along with travel and hotel accommodations. Head to the site below to submit an abstract before February 7, 2017.

https://www.veeam.com/veeamon/submit-your-abstract

VCSP Important Notice: 9.5 Update 1 Is Out…With vSphere 6.5 Support!

Last Friday, we at Veeam made available for download Update 1 for Backup & Replication (Build 9.5.0.823), Veeam One (Build 9.5.0.3254) as well as for Backup for Microsoft Office 365 (Build 1.0.0.912). What was slightly unusual about this release for our VCSP partners is that there was no RTM build before GA…this is because Update 1 for Backup & Replication is what we term a non breaking update, meaning that if a Cloud Connect client upgrades from the 9.5 GA (9.5.0.711) to Update 1 (9.5.0.823) this would not break any backup or replication functionality.

Update 1 is a fairly significant update and contains over 300 enhancements and bug fixes with a lot of those enhancements aimed at improving the scalability of the Backup & Replication platform that VCSPs can take advantage of. The biggest and most anticipated (and by far requested) update is for the support of vSphere 6.5…as you can see below there are a number of specific enhancements in this build aimed at 6.5 features:

  • Encrypted VMs Support
  • VMFS6 Support
  • Virtual Hardware Version 13 support
  • NBD Compression
  • New Guest Interaction API Support
  • New VM Tag API Support

Of most importance to me is to point out the fact the clients can now replicate in Virtual Machines with VM Hardware Version 13 meaning that you should get your production replication clusters up to ESXi 6.5 as soon as possible to avoid clients getting errors such as the one below:

This does pose an interesting problem for VCSPs offering Cloud Connect Replication as it represents a situation whereby holding back on vSphere upgrades could mean that clients (who are more likely to have less roadblocks to upgrade) can’t replicate newer VMs created on 6.5 into the VCSPs Replication Cluster. The workaround is to make clients aware that only specific Hardware Versions are supported for replication however it might be expected that providers offering these services are not bound by these limitations. This becomes an architectural/business discussion around separating IaaS vCenter’s from Replication vCenter’s …but that is a topic for another day.

For the moment, regardless of your underlying vSphere versions it’s worth planning the upgrade to Veeam Backup & Replication 9.5 Update 1 as soon as possible as it contains a number of enhancements beyond the ones listed above and some minor fixes for Cloud Connect.

For a full list check out the release notes below and download the update here.

References:

https://www.veeam.com/kb2222

 

 

Veeam 9.5 – What’s in it for Service Providers

Since Backup and Replication 7 Veeam have continued to develop new features in enhancements to support their Cloud and Service Provider community. This started with vCloud Director support…continued with Cloud Connect Backup in v8 and more recently with Cloud Connect Replication in the v9 release. Veeam Backup and Replication 9.5 was released a couple of weeks ago and with it came a bunch of new features and enhancements that VCSPs can take advantage of.

In my initial v9.5 What’s New post I covered off core features and enhancements and without question some of those I talked about will help VCSPs gain enhanced scalability and efficiency in their current availability offerings based on Veeam, weather that be general IaaS and VM backups or if they are offering Cloud Connect Backup and/or Replication. From that first post, I have listed in short some of those features and enhancements that VCSPs will benefit from:

  • Advanced Data Fetcher and Infrastructure Cache
  • Database Optimizations
  • Improved Instance VM recovery
  • Parallel Processing of Full VM Restores
  • Advanced ReFS Support
  • Parallel Processing of Per VM Backups
  • Proxy Affinity
  • Scale Out Repository Temporary Expansion
  • PowerShell and RESTful API Enhancements

Moving on from the core enhancements, without question my favourite new Cloud and Service Provider feature in 9.5 is the introductions of the vCloud Director Self Service Tenant Portal. I’ve blogged about that in preview here, and without going into too much detail in this post, Veeam saw the need to increase efficiency for VCSPs by empowering their vCloud Director tenants with a self service backup and restore portal based on Veeam Backup Enterprise Manager.

vCloud Director Self Service Tenant Portal:

  • Native vCloud Authentication and Integrated Access: Allows tenants to continue to use their existing vCloud Director credentials for the self service portal and restricts them from being able to backup and restore only the VMs belonging to their respective organizations.
  • Enhanced Backup Control: Self service backup allows tenants to maintain better control over their backups by controlling existing jobs and creating new ones. Job setup is simplified so tenants only need to select VMs to perform backups of, as well as select essential parameters such as guest credentials, retention and notifications. Tenants are blocked from accessing advanced settings, such as repository or backup mode selection, which are managed by service providers through job templates
  • Enhanced Restore: Self service restore allows tenants to perform a wide variety of restore options for VMs that Veeam Backup Enterprise Manager currently provides including application items, guest files, full VM and full vApp restores. These restores can now be easily performed in just a few clicks by tenants themselves, improving RTOs and reducing costs for service providers

Just as a reminder this feature required Enterprise Plus to access the vCloud Director self service portal and I will be writing a more in depth blog post on this over the next few weeks. With regards to Cloud Connect, 9.5 has added improvements for both the Cloud Service Providers and their tenants with the biggest enhancement again adding to the scalability of the service by adding parallel processing for both Backup and Replication jobs. We have also extended support for key v9 features such as Per-VM backup chains, Scale Out Backup Repositories and ReFS.

Cloud Connect – Service Provider:

  • Per-VM backup file chains: Cloud repositories can now be backed by backup repositories with the per-VM backup file chains setting enabled to improve scalability and better support for deduplicating storage appliances.
  • Scale-out Backup Repository: Cloud repositories can now be backed by scale-out backup repositories to simplify backup storage management and save costs for service providers.
  • Advanced ReFS Integration: Cloud repositories backed by backup repositories meeting the requirements for Advanced ReFS Integration fully support the corresponding functionality.
  • Improved Diagnostic Logging: Multiple improvements were made to specific areas of tenant job logging where it was possible to do so without exposing a tenant’s confidential information

 Cloud Connect – Tenant:

  • Parallel Processing: Tenants can now backup or replicate multiple VMs and disks in parallel, based on the concurrent task limit set by the service provider, thus improving job performance on fast links. Please note that parallel processing applies to direct transport mode only meaning that WAN accelerators are not supported.
  • Replication From Backup In A Cloud Repository. Tenants can now perform replication from a backup residing in a cloud repository, enabling a new DR option without generating additional network traffic or impacting production VMs.
  • Security enhancements: Veeam Cloud Connect service will now attempt to use more secure TLS 1.2 and TLS 1.1 authentication algorithms when establishing a connection to the service provider. Failover to SSL 3.0 has been disabled for all Veeam Cloud Connect components.
  • Configuration Backup To Cloud Repository: Added support for performing configuration backups to a cloud repository, except for those backed by a scale out repository.

Overall another great update for the VCSPs and their tenants alike and again, if you have Veeam 9 running do yourself a favour and go through the required change controls to upgrade to v9.5…your backups will thank you! 🙂

References:

https://www.veeam.com/veeam_backup_9_5_whats_new_en_wn.pdf