Tag Archives: Cloud Connect

Veeam Cloud Connect Backup: What are Subtenant’s?

When Veeam Backup & Replication 9.5 was released, there where a lot of significant features added to enhance Veeam Cloud Connect Backup and Replication. One of the lesser known features that came out in 9.5 was the addition of Cloud Connect Subtenants. This in effect was a pre-seeded feature for our Veeam Agent for Microsoft Windows that went into public beta earlier in the year and is set to GA sometime in Q2 of 2017.

Subtenants can be configured by either the VCSP or by the tenant consuming a Cloud Connect Backup service. Subtenants are used to carve up and assign a subset of the parent tenant storage quota. This allows individual agents to authenticate against the Cloud Connect service with a unique login allowing backups to Cloud Repositories that can be managed and monitored from the Backup & Replication console.

End users on the tenant side can connect to the SP and create backups on the cloud repository under the tenant account. However, it is recommended to provide every tenant-side user with a separate subtenant account. In this case, the tenant or SP can allocate storage resources on the cloud repository individually for every subtenant so that subtenants’ data is stored in the cloud in an isolated and segregated way

Note that a subtenant account can not be used to connect directly to a Cloud Connect Service Provider from the Backup & Replication console and is only intended for use with the agents. If you try to do that you will see the error below:

As a Veeam Cloud Service Provider offering Cloud Connect Backup services it’s important that if not done so already…start wrapping your heads around the subtenant construct and how it works with Veeam Agent for Microsoft Windows (currently in beta) as you want to be in a position to take advantage of them for when Veeam Agent for Windows does go GA.

Stay tuned to veeam.com for more blog posts around the Veeam Agent for Microsoft Windows ability to backup to Cloud Connect repositories using subtenants and also keep an eye out on my fellow team member, Clint Wyckoff’s blog cdubhub.us for some great upcoming content around all things Veeam Agent for Microsoft Windows.

References:

https://helpcenter.veeam.com/docs/backup/cloud/cloud_connect_subtenants.html?ver=95

World Backup Day …We should be thinking Availability #WAD

Yesterday (30th of March) was Veeam’s World Availability Day. This is a day that Veeam has declared to make people aware about how availability plays a part in all organizations as an extension of Backup and Replication. In it’s self, WAD is a marketing initiative from us here at Veeam that backs onto World Backup Day…which is happening today (31st of March).

Veeam celebrates World Availability Day in recognition of the fact that for modern businesses and service providers, it’s not only about having backups of data anymore, it’s about being Available. Veeam helps organizations of any size and shape to achieve Availability for both their virtual and physical infrastructures, as well as provide data protection solutions in the cloud, whether private, public or hybrid.

World Backup Day focuses around Backup but you can’t forget that replication plays a critical roll in organizations ensuring they are covered for disaster with low recovery times via RaaS and DraaS service offerings. Cloud Connect Replication offered by our Veeam Cloud and Service Providers offers industry leading replication platform and all Veeam customers can take advantage of Cloud Connect as it’s baked right into the core Backup & Replication product.

For those not aware, Veeam has a Find a Veeam Cloud Provider Directory that lets you search for any of our listed VCSPs based on criteria that is relevant to your backup or replication needs.

https://www.veeam.com/find-a-veeam-cloud-provider.html

More on Veeam Cloud Connect Replication:

Advanced image-based VM replication through Veeam Cloud Connect is simple to set up and easy to use through a VCSP and is as easy to setup as going to the Service Providers menu in the Veeam Backup & Replication console and choosing your service provider of choice. Once set up you have access to hardware plans that provide compute, storage and networking resources at the service provider end to which you can configure cloud replication jobs and manage failover scenarios by way of failover plans.

When looking at disaster recovery testing and failover, one of the biggest challenges is in the networking. Generally speaking, there is complexity that surrounds ensuring VM replicas that are brought up at a disaster recovery site have the right networking in order for their applications and services to work. With the Network Extension Appliance, the tenant has the ability to map the internal VM networks as well as configure and publish external services to ensures seamless transition to the VM replicas during a failover.

Data protection and disaster recovery tasks targeted at the cloud host are performed by tenants. Tenants can set up necessary replication jobs and perform failover operations on Veeam backup servers deployed on their side. Tenants can perform the following operations:

  • Replicate VMs to the cloud host
  • Perform failover tasks with VM replicas on the cloud host
  • Full site failover, when all critical production VMs fail over to their replicas on the cloud host in case the whole production site becomes unavailable
  • Partial site failover, when one or several VMs become corrupted and fail over to their replicas on the cloud host
  • Perform failback tasks with VM replicas on the cloud host.

Tasks associated with full site failover can be performed either by the tenant or by the service provider or through a Cloud Connect Portal hosted by the service provider that offers failover/failback operations. This flexibility allows the service provider to test the full site failover process and switch tenant’s production site to the cloud hosts upon request in the case that the tenant has no access to the backup infrastructure after a disaster. Ensuring that failover from the replica VM is successful is critically important, but there should also be a way back to access the on-premises infrastructure. Cloud Connect Replication features an option to easily failback to the primary infrastructure, by copying only data blocks changed while replica VMs were running on the service provider infrastructure.

Reminder: Veeam and its partners are giving away $200 MILLION in Cloud services ($1,000 USD per customer)!

Veeam and its VCSP partners are giving away $1,000 in FREE Cloud Services to each and every one of our +230K customers using Veeam Availability Suite, Veeam Backup & Replication and Veeam Backup Essentials.

Because of this unprecedented offer, right now is the BEST TIME to try backup and DRaaS in the cloud. You can avoid the cost and complexity of building and maintaining your off-site infrastructure while meeting business and regulatory requirements for off-site backup and DR.

Visit the FREE Cloud services promo page to learn more about this offer.

Cloud Connect Replication Partial Failover – Example

Veeam Cloud Connect Replication has been part of Veeam’s Backup & Replication product since version 9 was released in early 2016 and like Cloud Connect Backup before it, Replication is starting to get traction in the market due to it’s ease of use, intuitive interface and best of breed disaster recovery networking technologies that are all baked into the core Backup & Replication product.

Without doubt one of the best/little known features of VCCR is the partial failover. Most disaster recovery scenarios focus on the total failure of all systems due to natural events or localised datacenter issues however the most common outage occurs at an virtual machine or instance level…this is generally an issue with the application or the operating system. With that, the ability to failover a single VM at a time is an often overlooked feature when looking into replication and disaster recovery platforms.

Veeam provides partial failovers within Cloud Connect Replication and once a VM has a replica copied up to the cloud provider you have the ability to perform a partial failover. I’ve created a video showing the process involved to initiate a partial failover which starts the VM replica up in the cloud providers hosting platform and then creates a L2 Tunnel via Network Extension Appliances that are deployed at the production and cloud ends. For an explanation of the Network Extension Appliance click here. Without diving into the specifics of what’s happening underneath the surface the NEAs talk to each other via the Cloud Connect Gateway and bridge the layer 2 network providing layer 3 access so that the replica VM that’s been partially failed over can communicate with VMs on the production network and vice versa.

This effectively means services and applications will be available over the internet without the need to employ expensive WAN connectivity mechanisms…the NEAs do all the work for you. In the demo video I am simulating the failure of a VM that hosts a WordPress site. That VM is brought up at the cloud providers end and, as can be seen in the video is shown to be running in a failed over state. From there I trigger a failback which replicates any changes made at the cloud end during the failover state back to the production site on premises. Once I am happy I commit the failback and the VM resumes normal operations on-premises.

The uptake of Cloud Connect Replication through Veeam’s VCSPs has been steady and we are seeing the number of replication VM licenses reported gather pace and grow month on month. As the Backup and Disaster Recovery markets mature I fully expect Cloud Connect to be a central part of our customers 3-2-1 rule of backup and availability with Cloud Connect Replication becoming the best of breed Replication/Disaster Recovery as a Service offering in the market.

References:

https://helpcenter.veeam.com/docs/backup/cloud/cloud_connect_partial_site_failover.html?ver=95

Veeam Vault #5: $200 Million Give Away, VCSP Roadshow Plus Vanguard Blog Updates

Welcome to the fifth edition of the Veeam Vault and the second of 2017. It’s been a busy four or so weeks for me since the last update preparing for a number of event’s and webinar’s happening over the next month all focusing on Veeam’s Cloud Business. In this Veeam Vault I am going to talk about an exceptional new promotion that Veeam is running to help drive increased adoption of Veeam Cloud Connect, talk briefly about the ANZ VCSP Roadshow and post a round up of all Veeam Vanguard blog posts since the last update.

Cloud Connect $200 Million Free Cloud Services:

On Valentines day we made public an amazing promotion that Veeam through it’s partners will be giving away $1000 in free cloud services to all existing veeam customers powered by the Veeam Cloud & Service Provider community.

 

This shows just how serious we are about ensuring our customers get the most out of our availability solutions by activating Cloud Connect Backup and Replication services that are included with all Veeam Backup & Replication licenses. A few weeks in and the program has been well received and I am looking forward to this rolling out across EMEA and ANZ over the next few months. For more information about the promotion and information on Cloud Connect Backup and Cloud Connect Replication have a read of my veeam.com Blog Post here.

ANZ VCSP Roadshow 2017:

Last week in Perth we kicked off the ANZ VCSP Roadshow for 2017…this has become an annual event hosted by Veeam ANZ and aims to encourage growth in the VCSP program by presenting to new or existing VCSP partners around Veeam’s Availability Platform that’s anchored by Cloud Connect technologies. If you are in Sydney, Melbourne, Auckland or Adelaide there is still time to register here.

VeeamOn 2017:

VeeamOn 2017 is fast approaching but Veeam is still giving away certification, tickets, flights and accomodation to this years event in May. Our latest competition is a based around our VMCE certification and if you click on the link below you will be taken to the landing page where you need to take a quiz to enter the competition.

Propel your personal career by joining us in New Orleans for a training experience with cutting edge Veeam instructors and complete your VMCE certification. If you are already a VMCE, attend the brand new VMCE-Advanced: Design & Optimization v1.

Take the quiz to win a fully paid trip by taking this quiz by March 20th.

You can register here or you can:

Veeam Vanguard Blog Post Roundup:

Veeam Vault #4: Product Updates, Agent for Windows Beta Plus Vanguard 2017

Welcome to the fourth edition of my Veeam Vault series and the first for 2017. It’s been a busy first month of 2017 with trips to Orlando where I attended my first Sales Kick Off where I also presented at our SE Training and then a trip to Russia to visit our R&D, Product and QA teams. Covering nearly 42,000KMs and going literally around the world, it was a long but worthwhile trip and has me extremely enthusiastic about the year ahead here at Veeam.

In this Veeam Vault I am going to talk about four new product builds that have been released since the last Veeam Vault and I’ll also talk a little about the Veeam Vanguard program…of which we announced the 2017 members overnight. As usual there will be the roundup of what the Veeam Vanguard’s have posted recently on their blogs but first i’ll talk about the new public BETA that we released on the 26th of January.

Veeam Agent for Windows BETA:

I’m very excited about this product…in fact I’m excited about all of our products that take advantage of Veeam Cloud Connect and VAW is no exception. With the ability to backup physical or virtual Windows endpoints to a Cloud Connect Backup repository the door opens up for a new stream of revenue for VCSPs and in combination with the yet to be released Veeam Availability Console offer a great solution for backing up previously untouchable workloads on physical servers as well as being able to do granular file level backups of any compatible Windows workstation and back them up locally, over a network share, over to a VBR repository or up to a Cloud Connect Repository.

The BETA is available via this registration page, so please download it and try it out and post any feedback in our forums.

Update 1 For VBR, One and Backup for Office 365:

A couple of weeks ago we released Update 1 for Backup & Replication, One and Backup for Office 365. As I wrote in this post focusing on how the latest release offers support for vSphere 6.5 it was more than just a standard update and offers over 300 enhancements and bug fixes that improve on the already strong reliability and scalability of the product. Veeam One also got a significant update and added support for vSphere 6.5 and also including new Hyper-V and reporting enhancements on top of a number of resolved issues. Backup for Office 365 gets a number of enhancements and bug fixes as well and, as with all the Update 1 releases are essential downloads to continue to improve on the already strong product sets.

Veeam Vanguards 2017:

As mentioned in the intro, Rick Vanover sent out new and renewed Vanguard’s their welcome emails overnight and this year we have 62 members at last count and as a former member of the Vanguard’s I can tell you that we, in the Technical Product Marketing team are looking forward to helping the 2017 crop get the most out of the program. I’ve blogged previously about the Vanguard program and now, with it entering it’s third year of operation I can truly say that it’s one of…if not the best vendor advocacy programs in our industry. The people involved on both sides are truly passionate about Veeam and the sense of community is something that I haven’t experienced in any other program. So well done to the 2017 class and hope to catchup with you all throughout the year are VeeamOn and any other event where we may cross paths.

Veeam Vanguard Blog Post Roundup:

VeeamOn 2017:

Lastly a final reminder that the Call for Presentations is still open to those looking to submit a session at the event. This is a great opportunity to share you insights and experiences that you have gained in and around Veeam software solutions and don’t forget that if selected, presenters will receive a complimentary VeeamOn registration pass along with travel and hotel accommodations. Head to the site below to submit an abstract before February 7, 2017.

https://www.veeam.com/veeamon/submit-your-abstract

VCSP Important Notice: 9.5 Update 1 Is Out…With vSphere 6.5 Support!

Last Friday, we at Veeam made available for download Update 1 for Backup & Replication (Build 9.5.0.823), Veeam One (Build 9.5.0.3254) as well as for Backup for Microsoft Office 365 (Build 1.0.0.912). What was slightly unusual about this release for our VCSP partners is that there was no RTM build before GA…this is because Update 1 for Backup & Replication is what we term a non breaking update, meaning that if a Cloud Connect client upgrades from the 9.5 GA (9.5.0.711) to Update 1 (9.5.0.823) this would not break any backup or replication functionality.

Update 1 is a fairly significant update and contains over 300 enhancements and bug fixes with a lot of those enhancements aimed at improving the scalability of the Backup & Replication platform that VCSPs can take advantage of. The biggest and most anticipated (and by far requested) update is for the support of vSphere 6.5…as you can see below there are a number of specific enhancements in this build aimed at 6.5 features:

  • Encrypted VMs Support
  • VMFS6 Support
  • Virtual Hardware Version 13 support
  • NBD Compression
  • New Guest Interaction API Support
  • New VM Tag API Support

Of most importance to me is to point out the fact the clients can now replicate in Virtual Machines with VM Hardware Version 13 meaning that you should get your production replication clusters up to ESXi 6.5 as soon as possible to avoid clients getting errors such as the one below:

This does pose an interesting problem for VCSPs offering Cloud Connect Replication as it represents a situation whereby holding back on vSphere upgrades could mean that clients (who are more likely to have less roadblocks to upgrade) can’t replicate newer VMs created on 6.5 into the VCSPs Replication Cluster. The workaround is to make clients aware that only specific Hardware Versions are supported for replication however it might be expected that providers offering these services are not bound by these limitations. This becomes an architectural/business discussion around separating IaaS vCenter’s from Replication vCenter’s …but that is a topic for another day.

For the moment, regardless of your underlying vSphere versions it’s worth planning the upgrade to Veeam Backup & Replication 9.5 Update 1 as soon as possible as it contains a number of enhancements beyond the ones listed above and some minor fixes for Cloud Connect.

For a full list check out the release notes below and download the update here.

References:

https://www.veeam.com/kb2222

 

 

Veeam 9.5 – RTM Build Available for VCSPs

Last week (we at) Veeam dropped the RTM build of Veeam 9.5 to it’s Cloud Service Provider partners. As a VCSP partner you need to be ready for the v9.5 GA date (at this stage set for mid November) to ensure that any keen early adopters who have Cloud Connect services with providers are able to backup and replicate without issue. VSCPs should upgrade their Veeam B&R 9 platforms to v9.5 as soon as possible.

To start with it’s best to have Veeam B&R updated to the latest patch release which is Update 2 Build 1715 and before upgrading to v9.5 it’s best to restart all Veeam services or better yet reboot the Veeam Management Servers…as an extra measure before beginning the upgrade you should disable all jobs and call an outage window so that your customers can pause their jobs.

If you have Enterprise Manager installed you will need to upgrade that first…notice below that the only available option is to upgrade Enterprise Manager.

This is a very easy upgrade and there isn’t really any gotchyas to get from v9 to v9.5 and the following components will be upgraded.

As this is a point release you will not be asked for a new license and the installer will detect the current license as shown below.

Next, dependancies will be checked and you will be able to install any that are missing.

Once Completed you now have the option to upgrade Backup & Replication. Running through the next next install you get prompted again for the license and the service account password and get warned that the database will be updated.

Once done you are set to update the Cloud Connect components via the updated console interface. On first login it will prompt you to upgrade all components to the their respective 9.5 versions. Any Cloud Gateways, Veeam Proxies, Repository Servers and Network Extension Appliances will be upgraded.

To validate the install and make sure everything is working as expected when its comes to Cloud Connect you should run a test job and make sure it goes through without issue. With full v9 backward compatibility Cloud Connect is ready for the GA release. Stay tuned over the next couple of weeks as I run through the best new features of Veeam 9.5 for VCSPs…there are significant new features and enhancements that extend the platform for VCSPs to take advantage of and offer more services to customers.

Veeam Forums:

I would encourage all VCSPs to keep track of what’s happening in the Veeam Cloud & Service Provider forums as there are already a number of useful posts in there related to the RTM.

https://forums.veeam.com/veeam-cloud-service-providers-forum-f34/

IMPORTANT NOTE:

The product team have built in an important warning that VCSP customers will see if their Service Provider endpoints are not version 9.5. It will show the warning below that the Cloud Connect platform version is not up to date and that performing the update will backup and replication jobs will stop working. Again, this is why it’s critical that all VCSPs upgrade ASAP.

Veeam One: Free Edition Powerful And Worth A Look!

Veeam don’t just do awesome Backup & Replication software…they also have, what I think is a highly underrated operations and management and capacity planning platform called VeeamOne. VeeamOne isn’t a new product and in fact it’s been around for a number of years and Veeam pitch the platform against competing products like VMware’s vROPs and other analytics platforms currently on the market.

Veeam® ONE™ is a powerful monitoring, reporting and capacity planning tool for the Veeam backup infrastructure and VMware vSphere and Microsoft Hyper-V virtual environments. It helps enable Availability for the Always-On Enterprise™ by providing complete visibility of the IT environment to detect issues before they have operational impact.

Awesome for VCSPs:

I had previously installed v7 and v8 of it in trial form for lab production testing using the 30 day full version trial key but hadn’t installed v9 until last week. What tweaked my interest this time around was the fact that the Free Edition (see below for feature comparison) has full unrestricted support for Veeam Cloud Connect monitoring and reporting. By way of a bonus it also has excellent reporting into vCloud Director instances and in my opinion is a great tool for any Veeam or VMware Service Provider offering Cloud Connect and/or vCloud Director.

For Cloud Connect it gives you a complete overview on what’s happening with all Tenant Jobs and resources and provides excellent detail on the state of all Cloud Connect resources. It also shows you current and historical Cloud Connect Gateway statistics on connections and throughput.

For vCloud Director the Dashboards drill down all the way from Provider to Organisation to vDC to vAPP and to VM level and provides an interesting and useful operational insight into the health and state of vCD resources and objects.

Veeam One Features Comparison:

As mentioned above Veeam have the totally free edition of Veeam One which as seen above is feature rich for VCSPs. But one other thing to consider is that you could deploy the 30 day trial to perform onsite analysis of customers environment as a consulting play or as a way to gather information before moving workloads into IaaS providers.

Head to the link below to download either the Free Trial or Veeam One Free Edition.

https://www.veeam.com/virtualization-management-one-solution-download.html

References:

https://www.veeam.com/virtualization-management-one-solution.html 

 

Veeam 9 – Important Cloud Connect Hotfix for VCSPs

Overnight Veeam released Hotfix Rollup 1 for Veeam Backup & Replication v9 targeting Veeam Cloud Connect VCSP partners. This is to fix a couple of small performance issues in large Veeam Cloud Connect deployments and a couple of other issue that have been discovered since the release of Update 1.

If you are a VCSP and running Veeam Backup & Replication v9 Builds 9.0.0.902 or 9.0.0.1491 then check your emails for the Hotfix link or contact Veeam Partner Support to grab a copy of the patch. Note that you need to be on 9.0.0.1491 before applying the Hotfix. Once installed you will not see a change of build number or be required to update Veeam Cloud Connect components.

As it mentions on the Veeam communication if you want to keep up to date with all VCSP technical advisories make sure you join this forum…for which you must be registered.

Veeam Cloud Connect on World Availability Day

Today (30th of March) is Veeam’s World Availability Day. This is a new day that Veeam has declared to make people aware about how availability plays a part in all organizations as an extension of Backup and Recovery. In it’s self…WAD is a marketing initiative from Veeam that backs onto World Backup Day…which is happening tomorrow (31st of March).

Availability plays a significant role for all organizations, regardless of industry or size. Enterprise organizations now rely on 24/7/365, and Availability is officially a necessary survival tool. Modern users today expect unfettered access to ALL applications and data, from streaming media, to CRM tools, and much more. When user expectations are not met, the ramifications are often costly and time-consuming, and they are likely to keep everyone, from the IT pro to the CEO, up all night.

Having worked in the Hosting and Cloud industry all my career I have had to deal with backup and recovery throughout that time…and for the most it’s been a royal PITA! You only have to look back at the early days of this blog to see how frustrating and unreliable my experiences with backups have been. Of recent times though the backup industry has improved and with Veeam leading the way in the virutalisation space it’s become less a pain and more about how to take the next step to achieve availability as Veeam talks about in its marketing messages.

Veeam Cloud Connect and Cloud Connect Replication play a big part in extending Veeam B&R platform into an availability suite and allows for the wrapping of DRaaS around these service provider offerings. In February I took part in a joint Zettagrid/Veeam Webinar where myself and Nelson Simao went through Cloud Connect and how it benefits SPs and Veeam customers in getting key data offsite in the form of VM Backups and Replicas.

In the presentation I go through the Cloud Connect offerings and compare the differences between backup and replication as it pertains to availability and the industry terms that sometimes get confused or misused when talking about it.

I’ve posted the video below and the slidedeck can be downloaded via the link below.

https://www.veeam.com/videos/anz-using-cloud-connect-in-three-unexpected-ways-7564.html

So before World Backup Day tomorrow…have a happy World Availability Day today

 

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